Support & Help
Need assistance? We're here to help you get the most out of PixelTrace AI.
Contact Support
Reach out to our support team directly via email. We typically respond within 24 hours.
Documentation
Browse our comprehensive guides and API documentation to integrate PixelTrace into your workflow.
Frequently Asked Questions
How long does a scan usually take?
Most scans complete within seconds. For larger batches or high-resolution folders, it may take a few minutes. You can safely leave the page and check the History tab later.
What do the confidence scores mean?
The score indicates the likelihood of an image being a copy or modification. Scores above 80% are highly likely matches, while scores between 60-80% warrant manual review.
Is my uploaded data secure?
Yes. All uploads are processed securely. Original images are temporarily cached for comparison and automatically purged according to your workspace data retention policies.